Respected Guests
Welcome to Our Property!
Here Are Our Mandatory Rules, Regulations, Procedures, Facilities, Activities, Limitations, and house Rules for This Property so that you, other guests, staff, and neighbors can have a relaxed and comfortable stay.
Published Tariff
The tariff displayed on this website is subject to modification without prior notification. Therefore, before reserving your Cottages, Villas, or Rooms, we encourage you to request the current tariff through email or WhatsApp to ensure accuracy and confirm your booking. Advance booking based on the agreed tariff at the time of the booking is a confirmed booking and cannot be amended or modified, even if there is any difference in tariff at the website. We may change the Tariff on the website based on the holidays, weekends, weekdays, peak season, without any prior notice.
Food & Beverages
a. We Provide Safe, Healthy, Fresh & Tasty Food, Only On Order.
We Never Make The Food Or Any Ingredients Of Food In Advance. We Start Preparation of Food Only After Order From The Guests. We Donot Use Ajinomoto Or Any Kind of Taste Maker, Chemicals, Colour Etc For The Preparation of Foods. We Don’t Use Used Oil For Cooking.
b. Please Order Your Food as per the Menu Card, Before Your Check In or Minimum 4 Hours Before in advance for the food to be served in time. Contact 94460 73152. Advance Food Orders Help Us Serve Your Meal Fresh And On Time.
c. Place The Dinner Orders Before 6 PM, As There Is No Service After 10 P.M. In The Night.
Dinner orders should be placed before 6 PM to ensure timely service. Any requests for food beyond this time cannot be accommodated. Consequently, no services will be available after 10 PM. For a peaceful stay, please remember to order any necessary items such as extra water or a spare bed before 9:30 PM. If you need to access your car for any items such as medications or personal belongings, please do so before 9:30 PM, as the entrance to the office and parking area will be closed for security reasons from 9:30 PM to 6 AM. In case of emergencies, please call 94460 73152, 94957 35152, 90741 43303, or 94470 242324.
d. Please Be Cautious When Consuming Food from Unhygienic Outside Food Outlets: When consuming food and local beverages from local food outlets, street vendors, thattukadas, or other roadside eateries, please ensure that the food is freshly prepared and hygienically handled. We recommend exercising caution to avoid any health-related issues during your stay.
Procedures Related to Check-In
a. You May Bring Government Approved ID Cards With Address Proof, of all the Guests, including children, who are going to check in, For Our Verification, and Office Procedures, Before Your Check In. This procedure is, as per the strict instructions from the Police Department.
b. Please Note & Co-Operate, If There are Foreign Nationals, in your Group, They Should submit their Passports to the concerned Staff at our Front Office for to see and take necessary copies of their Passports, for Our Official Procedures, as Per the instructions, from the Foreigners Regional Registration Officer at Kochi.
c. Before Your Arrival
To facilitate a seamless check-in process, we kindly request that all members of your party, including children, provide copies of valid and original government-approved photo identification cards with proof of address. These documents can be submitted via WhatsApp or email. Accepted forms of identification include the original Aadhaar Card, Driving License, Voters Card, and Passport.
d. Pre–arrival Calls or Messaging are a more effective option for smooth check-in so that we can prepare your rooms/cottages for your check-in.
a. Check-In & Check-Out Policy
Check-In: From 1:00 PM
Check-Out: Before 11:00 AM next day
b. Early Check In From 12 Noon
Early Check-In from 12 Noon, May Be Possible Without Any Charge, If Availability Permits.
c. Early Check In, Facilities For Fresh Up & Relaxation.
We will provide Fresh Up Facilities Without Any Charge & You can Wait At Lakeside Till The Check In Time
d. There is Non Lakeside Budget AC Rooms & Standard AC Rooms, If You Arrive Much Early, Then You May Take Any Of Our Budget AC Room/s For Your Comfort At Lesser Cost.
e. Early Check In And Late Check Out With The Payment of 50% Tariff
Early Check In from 4:00 AM OR Late Check-Out Until 6:00 PM May Be Possible With 50% Additional Tariff, Applicable For Check In And Also For Check Out, Per Room, For 2 Persons, If availability Permits.
Please Contact In Advance
Pet Policy
Pets are generally not permitted on the premises due to the additional cleaning requirements and concerns regarding the comfort, safety, and convenience of our staff and other guests. However, exceptions may be granted at the sole discretion of the management, subject to compliance with the conditions outlined below.
A. Documents Required for Pet Check-In
Guests arriving with pets must present the following documents at the time of check-in:
a. A valid vaccination certificate issued by a licensed veterinarian, showing that all mandatory vaccinations, including anti-rabies vaccination, are current and up to date.
b. A veterinary health and fitness certificate certifying that the pet is healthy, free from contagious diseases, and fit for travel and accommodation.
c. Any pet registration or licensing documents required by the relevant local authority.
d. Proof of ownership of the pet, such as a vaccination booklet, registration certificate, or pet passport.
The management reserves the right to refuse accommodation to any pet if the required documentation is not produced, is incomplete, or if the pet appears to be ill, aggressive, or unsuitable for accommodation within the property.
B. Pet Accommodation Fee
A minimum charge of ₹1,050 per day per pet will be applicable to cover the additional cleaning and maintenance requirements associated with accommodating pets in guest rooms.
C. Accommodation Restrictions
Guests bringing pets will be accommodated only in our Budget AC Rooms, which are located approximately 90 metres away from Lake Vembanad.
D. Pet Accommodation Policy
Pets are not permitted in any Lakefront Cottages, Lake-Facing Cottages, or on the banks of Lake Vembanad.
These accommodation units are generally occupied by a larger number of guests. The presence of pets in close proximity to other guests may cause inconvenience, concern, stress, discomfort, or safety concerns for fellow guests and staff. Therefore, pets will not be allowed in any lakeside or lake-facing accommodation units under any circumstances.
E. Guests travelling with pets may be accommodated only in designated rooms approved by the management. At all times during their stay, pets must remain confined to the allotted guest room and the immediate area directly outside the room. Pets are not permitted to roam freely within the property or enter common guest areas, dining areas, recreational facilities, lakeside areas, walkways, or other accommodation units.
F. Pet Owner Responsibilities
Guests bringing pets must comply with the following requirements:
a. Pet Eligibility
Restrictions may apply regarding pet type, size, breed, or number of pets. Acceptance of pets is subject to prior approval by the management.
b. Behaviour and Hygiene
Pet owners must ensure that their pets are well-behaved, properly supervised, and maintained in a hygienic condition at all times.
Any behaviour that causes disturbance, nuisance, fear, or discomfort to other guests or staff will not be permitted.
c. Room Confinement and Control
Pets must remain under the owner’s control at all times.
Owners shall ensure that pets are confined to their designated rooms and do not roam freely within the property. Pets must not disrupt the peaceful enjoyment of the property by other guests.
d. Vaccinations and Health Requirements
Pets must be up-to-date with all recommended vaccinations, including but not limited to Rabies and DHPPi. A valid veterinary health certificate may be required in advance for confirmation of booking and prior to check-in.
e. Leashes and Restraints
Whenever outside the designated accommodation area, pets must be kept on a leash or otherwise securely restrained.
Owners are fully responsible for controlling their pets at all times.
f. Waste Disposal and Cleanliness
Pet owners must promptly and properly dispose of pet waste.
Appropriate grooming and hygiene practices must be maintained to prevent odours, pests, or unsanitary conditions.
g. Policy Violations
Failure to comply with this Pet Policy may result in penalties, additional charges, removal of the pet from the premises, or cancellation of accommodation without refund, at the discretion of the management.
h. Liability
Guests bringing pets shall be fully responsible and liable for any damage to property, injury to guests, staff, management, or third parties, as well as for any disturbance or loss arising from the presence or actions of their pets. The property management shall not be held liable for any incident, injury, illness, loss, or damage involving a guest’s pet.
G. Management Rights
The management reserves the right to refuse, restrict, or revoke permission for pets at any time if it is considered necessary for the safety, comfort, convenience, or well-being of other guests, staff, or the property.
General Information
A. Current Tariff Plan: – European Plan
The current tariff plan is the European Plan, which only includes room charges and GST. Additional charges such as breakfast, other meals, bottled water, soft drinks, and all other services will be billed separately. If breakfast, other meals, bottled water, soft drinks, or any other services are included, the management will expressly notify you through WhatsApp or Email at the time of booking confirmation, in response to your confirmation of additional charge towards extra services.
B.Extra Person’s Charge
Each room is designed for a maximum occupancy of 2 individuals due to the limited size of the accommodations. In instances where the number of occupants exceeds 2, an additional charge per person is applicable as outlined below: – Lake Facing Cottages, Lake Facing Family Cottages, and Lake Front Villa: Rs 1050 per person – Family Villa,Standard Rooms & Budget Rooms: Rs 840 per person It is important to note that the aforementioned charges are inclusive of GST and apply on a per person basis.
C. Child Policy
The hotel’s child policy stipulates that up to two children under the age of 5 may accompany their parents at no additional cost, provided that they do not necessitate supplementary amenities or services. Children aged 5 and above will be regarded as extra occupants. Upon request by our front office, it is necessary to furnish the age certificate of the children.
D. WhatsApp Communication
We usually forward information regarding advance booking procedures, facilities available at our property, services offered, our website details, and other important information related to ILLIKKALAM Lakeside Cottages through the WhatsApp numbers provided by our guests.
These communications may be sent either before the advance booking is confirmed or after the booking is completed. The purpose of sharing this information is to help guests understand our facilities, services, and procedures in advance, thereby ensuring a comfortable, pleasant, and peaceful stay at ILLIKKALAM Lakeside Cottages.
E. Car Parking
Free private parking is available on-site at the owner’s risk. No reservation is needed.
F. Handling of Guest’s Luggage
We regret to inform you that our establishment does not offer luggage handling services. However, we are pleased to provide trolleys upon request. Additionally, we are committed to assisting elderly, pregnant, and differently-abled individuals with their luggage as needed.
G. WIFI
We offer complimentary WIFI access to our guests, which is accessible from the porch or sit-out areas of our Cottages, Villas, and Rooms. The anticipated average speed is approximately 50 Mbps; however, intermittent connectivity issues may arise. We recommend that guests make contingency WIFI arrangements, such as Jio,VodaphoneIdea, or BSNL 4G Sim/Connections, to ensure uninterrupted connectivity.
H. TV Channels
We typically provide access to free channels. However, if you have a need to include one to three paid channels, we kindly request that you notify us by 5 PM in the evening.(Please Note: We do not provide TV facility to Standard Rooms & Budget Rooms)
I. Dry Your Clothes
We provide a separate and private place for your clothes to get dried under the Sun. please don’t put your clothes on chairs and other furniture to get it dried under the sun. Please ask at the reception regarding olace to dry your cloths.
J. Extending The Stay
If a guest wishes to extend their stay, they must visit the office to settle any outstanding dues and make an advance payment for the additional confirmed days of their stay. They are also requested to complete a new Guest Registration Card (GRC) indicating the revised check-out date and time. Suppose a guest intends to stay for an indefinite period. In that case, a minimum 7-day advance tariff is to be paid as a deposit at any given point, and the settlement of the food bills is to be effected daily.
A. Save Power & Water
Please ensure that the power is switched off when not in use or when leaving the room. Additionally, it is imperative to be mindful of water conservation and avoid unnecessary wastage.
a. Switch Off The Lights, Fan & Airconditioner
Guests are requested to Switch Off The Lights, Fan & Airconditioner in Your rooms, When you are out of your rooms, to save the precious energy and thus to save the planet.
b. Switch Off Lights & Keep Your Door Closed
You can enjoy the night without the nuisance of insects if you switch off your lights in your sit-out when you are relaxing there. Moreover, please don’t open your doors and windows so that mosquitoes and insects will not enter your room.
Recreations
a. Fishing
You may bring a fishing rod and bait if you would like to do angling in the Lake just for fun, but after catching the fish you may release it back to the Lake, as we will not be able to do any service in connection with the above.
b. Basketball, Shuttle Court & Table Tennis
We provide the above facilities for your fun and entertainment. but after your game, you should bring back all the items that you had taken for your entertainment without damaging them.
c. Walking For Pleasure
There are around 350 meters of footpath and other areas for you to enjoy walking.
d. Organic Farm, Passion Fruit & Other Fruit Trees
You may visit and see the vegetation on the organic farm and the property through the footpath and within the boundary for the experience. But you shall not disturb or spoil the vegetation or plants, and also not pluck, take, or consume the fruits and vegetables, within the property.
Visitors Are Restricted
This property is reserved exclusively for individuals who have made advance bookings and completed the registration process by our office records. We adhere to this policy to safeguard our guests’ tranquil holiday experience. Consequently, access to the areas designated for guests is strictly limited to registered individuals, and we regret that visitors will not be permitted in these areas.
Please Note:-
a. Swimming In The Lake
Access to the lake for swimming is contingent upon obtaining explicit permission and guidance from the Consultant of the Property. It is imperative to acknowledge that engaging in swimming activities is undertaken at one’s own risk. Before entering the water, it is mandatory to utilize a life jacket or life belt while strictly adhering to entry through the designated Bathing Ghats. Swimming is Prohibited during the hours between 5 PM in the evening To 8 AM in the morning. Moreover Swimming or accessing the lake from May to November is prohibited, as well as during inclement weather conditions characterized by rough waters, strong winds, storms, rain, thunder, and lightning.
b. Eating In The Room
Please refrain from consuming snacks, chips, biscuits, or any other food items within the designated room. Doing so may attract ants and insects, potentially disrupting your sleep. Thank you for your attention to this matter.
c. Quiet Time:
The designated quiet hours for this property is from 9:30 PM to 7:00 AM. We kindly request that all outdoor activities and noise be minimized during this time to ensure a tranquil environment for all guests and staff. Your cooperation in observing these quiet hours is greatly appreciated.
d. You May Use Only Your Premises:
You may please occupy only the Premises just in front of your Cottage or Room.
e. Consumption of Alcohol
We don’t allow the consumption of Alcohol in open and public areas on our Property. you can have it only in your room.
f.Smoking
Please don’t smoke in the bedrooms, open and public places.
g. Sound & Airpollution
DJ Parties, Drink Parties, Loud Music, Crackers and Fireworks, and any other activities that create Sound and air Pollution and disturb other guests, our staff, and the neighbors are not allowed.
h. Consumption of Drugs and other substances banned or forbidden by law are not allowed in this property, if we notify any incidents in this regard, then Our Staff will certainly inform the Police as soon as they know that the group or any members of the group are using these prohibited items.
i. Liability of the Guests
Guests are accountable for compensating the establishment for any losses, damages, or breakages of assets incurred during their stay. Additionally, guests are kindly asked to cover the costs associated with clearing any leftover items, as determined by the property manager.
j. Unauthorized Use of Electrical Equipment
We don’t allow anybody to connect any electrical equipment to our power supply line, without the permission of the Management of the Property
k. Maintenance Charges
Extra Cleaning, Clearing, Losses, Damages & Maintenance Charge: If your activities have caused us to have extra cleaning & clearing to maintain our property as it was before, or any losses or damages, then you will have to pay for the same.
l. Take Back Personal Leftovers, Or Pay Rs 100 each per room. If the Guest brings food, bottled drinks, and other consumables from outside, then you should take back the waste and leftovers, such as plastic containers, bottles, food waste, etc., from our property.
Please Note:- Non Refundable Policy
a. Cancellation, No Show, Late Check-In, or Early Checkout
Once a booking is confirmed or guaranteed, it cannot be canceled or transferred, and the room cannot be allotted to others. Unfortunately, we cannot consider requests for a refund or part of the tariff under any circumstances, as the booking is non-refundable. However, based on availability and our policy, we are happy to help you modify your stay dates to an earlier or later time, up to eleven months from the booking date. To do so, please send us an email or a WhatsApp message at least 15 days before the check-in date. We will review your request, and if it is genuine, we may allow you to modify your stay dates. Please note that we cannot modify stay dates if we receive a cancellation or modification request before 15 days of the check-in, even if the request is genuine.
b. Failures & Service Deficiencies
We understand that sometimes there may be issues with our services, such as power failures, Wi-Fi problems, or TV channel issues. If you experience any of these, please get in touch with us through our WhatsApp Communication Group or directly inform us. We’ll do our best to resolve the issues. Please remember that we may be unable to provide cash refunds for service failures beyond our control.
c. Force Majeure (Forced Circumstances)
Unfortunately, we are unable to issue refunds for any advance payments made in the event of unforeseen circumstances such as flood, fire, war, hartal, strike, disease, epidemic, accidents, or any other internal or external issues that would prevent us from providing accommodation and other amenities at ILLIKKALAM Lakeside Cottages. Similarly, the advance or full payment cannot be refunded if you cannot avail yourself of the property’s facilities due to the above mentioned circumstances or your personal issues.
Salim M Das
Consultant
ILLIKKALAM Lakeside Cottages
Kumarakom Village, Kottayam District, Kerala State, India
Mob: +91 94957 35152, 94470 24234, 94460 73152
Official Website: klcottages.com